Terms & Conditions
The special instructions of your travel bookings are set out in the Pax Statement and in the following Booking Terms & Conditions. They should be read together. You and your travelling companions are deemed to have read, understood and accepted the following tour Booking Terms and Conditions. Safe2Travel Pte Ltd shall be referred to as “The Company” hereinafter.
(1) RESERVATIONS & PAYMENT
A reservation is made upon the payment of deposit amount specified below. This deposit forms part of the final payment. Please note that payment of deposit does not constitute confirmation of tour.
1.1 Deposit for All Bookings
A deposit is required upon booking. Balance payment is to be paid in full to the Company at least fourteen (14) days before departure. Failing to comply with this may result in automatic cancellation of reservation and forfeiture of deposit. Minimum deposit based on tour price per passenger is:
|Tour Fare||Below $1,000||$1,000 to $2,000||$2,001 & above|
|Deposit per person||S$500||S$800||S$1,000|
1.2 Deposit for Chartered Flights Tours and Special Promotional Airtickets and Packages
Full payment is required for chartered flight tours and special promotional airtickets and packages. Full payment must be made one (1) month before departure. Failure which, the Company reserves the right to forfeit the deposit and cancel the reservation. In such an event, the cancellation fee as stipulated in 2.2 is payable by the Customer.
1.3 Deposit for Cruise Packages
A deposit of 30% of Cruise fare is required upon booking. Balance payment is to be paid in full to the Company sixty (60) days prior to departure. Failure to comply with this may result in automatic cancellation of reservation and forfeiture of deposit. Cancellation charges for Cruise bookings shall follow the Terms & Conditions stated on the respective Cruise Brochures with an additional handling fee imposed by the Company as stipulated in 7.1.
2.1 Cancellation of booking by the Customer must be made in writing and received by the Company. The cancellation fee stated below applies.
2.2 Cancellation Fee (Tour)
Period of Cancellation Notice
|Cancellation Fee Per Person|
|Tour Bookings||All Bookings with Chartered Flights||Tour Products supplied by Third Parties|
|35 days or more||Full Deposit||Full Payment||Subject to Terms & Conditions of third parties with a handling fee of S$100 per service per person|
|29 – 34 days||50% of Tour Fare or full payment|
|15 – 28 days||70% of Tour Fare or full payment|
|7 – 14 days||80% of Tour Fare or full payment|
|6 days or less||100% of Tour Fare|
2.3 Cancellation Fee (Cruise)
|Period of Cancellation Notice (excludes departure date)||Cancellation Fee Per Person|
|60 days or more
||30% of Cruise Fare|
|59 - 31 days||50% of Cruise Fare|
|30 days or less||70% of Cruise Fare|
2.4 Cancellation of Tour by Company
The Company may choose to cancel the entire tour prior to its commencement due to but not limited to insufficient group size; failure to obtain confirmation of tour arrangements. The Company shall update the Customer on the status of the tour twenty one (21) days prior to departure and notify of any cancellation at least fourteen (14) days before the date of departure. The Company may recommend alternative tours preferably to the same destination or other tours, based on similar tour fare for that period. In the case of free & easy packages, accommodation and all services are strictly on request and subject to confirmation. The Company may recommend alternatives if available and sometimes with surcharges. Should you decide not to accept the alternatives and/or surcharges; all deposits will be refunded back within seven (7) working days, without any further obligations or liability on the part of The Company. However, refunds via credit cards may take between four (4) to six (6) weeks to be paid.
(3) TOUR FARE INCLUSIONS
The tour fare includes return economy class airticket, airport transfers (if any), and accommodation on a twin sharing arrangement otherwise single room supplement charges apply, admission fees, meals and sightseeing programmes as stipulated in the tour itinerary (the duration of the tour package includes the gathering day for scheduled departure and the day of scheduled return and neither of these are full days).
(4) TOUR FARE EXCLUSIONS
The tour fare excludes airport taxes, airport security tax, airline insurance surcharges, airline fuel surcharge, visa fees, port tax, service fees as specified by the airline or airport authorities, where applicable custom user fees, Nordic environment tax, all domestic flights (for land tour packages), excess baggage charges, room service, beverage charge, laundry charges, travel insurance, gratuities to drivers, tour guides, tour escorts, tips to hotel porter and all items of personal nature.
(5) AIRLINE FUEL SURCHARGE AND AIRPORT TAXES
All current airline fuel surcharges and airport taxes are subject to change without prior notice. The Customer will be liable to pay the difference, if any.
(6) CHILD FARE
A child fare is applicable to children below 12 years of age on the scheduled date of return to Singapore. The child fare is based on twin sharing accommodation arrangement with 2 adults and no additional bed will be provided. A surcharge will be imposed when an extra bed is required for the child or where the child occupies a room with only one adult.
7.1 General Amendments & Amendment Fees
A minimum administrative fee of S$50 per person per amendment will be imposed by the Company for any amendments (excluding departure date, tour type or airtickets) made by the Customer after reservations have been confirmed.
For tours operated on chartered flights, no extension/deviation will be permitted.
Amendments for tours organised by third parties (e.g. Overseas land operators, Airlines Packages, Luxury cruises etc.) will be subject to amount per Terms & Conditions stipulated by principal suppliers with an additional handling fee of S$100 per person to the Company.
A minimum charge of S$150 per ticket will be levied for any amendment of airtickets once issued. No refund will be made for any partially unused airticket. Special fare tickets and tour packages with air component sold during travel fairs and/or road shows will have no refund value; cancellation stipulated on 2.2 will not apply; the value of the airticket including S$50 administration fee will be charged.
7.2 Change of Departure Date and Tour Type
For amendments in departure date or tour type, cancellation charges in 2.2 will apply.
7.3 Amendment to Tour Itinerary by Company
The Company shall endeavour not to make any material alteration to the tour itinerary. However, the Company reserves the right to make minor changes at any time due unforeseen circumstances without compensation, especially during peak season. Sequence of tour itinerary schedule is subject to change without prior notice.
(8) MODE OF PAYMENT
Payment has to be made in Singapore Dollars by cash, NETS, cheques, credit cards or travel vouchers issued by the Company. Cheques will only be accepted if presented to the Company at least seven (7) working days prior to departure date. Payment by credit card or charge card for airtickets and selected packages on promotion may subject to an administrative fee. For payment by travel vouchers, all terms & conditions stipulated on the travel vouchers have to be met before it can be accepted as a mode of payment.
9.1 Refund of Deposit
Upon receipt of your cancellation request, the Company will refund the deposit paid less the cancellation fees as stipulated in 2.2. Should the deposit amount is insufficient to cover the cancellation fees, the Customer will be required to top up the short fall amount immediately.
Refund of payment made by NETS/Cash/Cheque - refund will be made in the form of a cheque and process within seven (7) working days. Refund of payment made by Credit Card – refund will be made through the credit card company only, which may take approximately up to four (4) to six (6) weeks depending on the individual bank.
9.2 Refund of Deposit for Cancellation due to Visa Issues, Natural Disaster (Act of God), Disease Epidemic or Political Unrest
Upon cancellation, the Company in goodwill will not charge an administrative fee and refund the deposit in terms of travel vouchers (transferrable); which will be valid for six (6) months from date of issue. If the Customer opts not to accept refund in travel vouchers, charges stipulated in 2.2 will apply.
9.3 Refunds on Airtickets
The Company acts as an agent for the airlines. All refund on airticket may take three (3) to six (6) months depending on the individual airline. A minimum charge of S$150 per ticket will be levied on top of any eligible refund from the airline.
9.4 Refund of Unused Service
No refunds or exchange can be made in respect of accommodation, meals, sight-seeing tours, transportation, airtickets or any other services which are included in the tour package but not utilised by the Customer.
(10) SPECIAL REQUEST
Any special request such as special meals, dietary requirements, adjoining rooms, bedding types, accommodation requirements, bilingual tour guides etc, shall be communicated to the Company upon reservation. Please note, however, that such requests are subject to availability.
(11) MEAL/AIRLINES SEAT ALLOCATION
Meals, including meals on board flights, are as indicated in the tour brochure and booking forms. All Muslim meals will be based on no pork no lard basis; otherwise vegetarian meals.
Airlines seats are assigned by the respective airlines and not within the Company's control. The Company will not be held responsible for whichever seat arrangements assigned by the airlines.
12.1 In the event that the accommodation stipulated in the tour itinerary or special accommodation arrangement as requested for are not available due to, but not limited to major conventions and/or religious festivals, every effort will be made by the Company for alternative accommodations of similar standard within the same city or neighbouring city.
12.2 Single Supplement
If you wish to occupy a single room, you are required to pay a single supplement amount as indicated in the tour booking form.
(13) TRAVEL INSURANCE
Purchase of travel insurance coverage is strongly encouraged to protect your interest in case of trip cancellation, loss of deposit, personal accident, injury, illness, etc. Under no circumstances shall the Company be construed as a carrier under a contract of a passenger and of his/her baggage and other personal belongings.
(14) TRAVEL DOCUMENTS
14.1 The Customer shall ensure that he/she have a valid international passport with minimum six (6) months' validity from the date of scheduled return to Singapore and sufficient blank pages for Immigrations endorsement. Prior to the scheduled departure date, you shall be responsible for obtaining the relevant exit permits valid for the duration of the tour itinerary, relevant travel documents, valid visas and health certificates which may be required at the destinations of your travel.
Different embassies/consulates require varying lengths of time to process visa applications. The Company renders assistance in making visa applications, wherever possible.
The Company cannot, however guarantee the approval of your visa application. There will be no refund of any tour fare if the Customer is deported or refused entry by Immigration Authorities on the tour for whatever reasons, including but not limited to improper travel documents or visas, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm/damage to personal property.
Each passenger is entitled to check in baggage allowance of up to twenty (20) kilograms and one (1) piece of hand held baggage and or subject to individual airlines' baggage allowance. Any excess baggage charges imposed by the airline shall be borne by the Customer. In the event that your baggage is damaged or lost through the wilful negligence of the Company's staff, the maximum liability of the Company for each piece of such lost or damage will be S$150. The Company is not responsible for hand held baggage and any loss or damage to the baggage and belongings whilst they are in the custody of airlines, other transportation companies, accommodation supplier or the Customer.
(16) EXTENSION OF STAY AND DEVIATION
An extension of stay and/or deviation may be permitted at the final foreign destination at the end of the itinerary, subject to maximum validity and restrictions of the airticket, availability of a confirmed return flight and accommodation prior to the scheduled date of departure. It is the Customer's own responsibility to ensure you hold a confirmed seat for your return flight. Any extension of stay and deviation will be at your own expenses and transfer to airport will not be provided. For tour package involving chartered flights, no extension of stay or deviation shall be permitted.
All extension / deviation requests made are strictly on request only; unless a written confirmation is issued by the company.
(17) SEAT ROTATIONS
For the convenience of all members of the tour group, you may be requested to rotate your seating arrangements on the tour coach or other land transport during the period of the tour itinerary. Please cooperate when called upon to do so by the tour guide or tour escort.
18.1 The Company acts as an agent for the carriers, transportation companies, hotels and other principals of the tour packages. The Company accepts no responsibility for any injury caused to you, loss of expenses incurred by you or damage to your belongings which resulted directly or indirectly from any occurrence beyond the Company's control.
18.2Any loss or expenses incurred from the failure of the Customer to follow reasonable instructions shall be borne by the Customer.
18.3 The Company reserves the right to:
18.3a alter itineraries, travel arrangements, accommodation due to unforeseen changes in flight or other transportation schedules, conditions in the countries of travel according to the tour itinerary or upon the occurrence of a force major event and such alteration may be deemed as appropriate by the Company with or without notice to you.
18.3b require any individual to withdraw from the tour if it is deemed that his or her behaviour or conduct is detrimental to or incompatible with health, safety, interests, harmony and welfare of the tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.
18.3c specify the language(s) in which the tour guide will conduct commentary in.
18.3d cancel and or amend itineraries due to bad weather and or any situation causing danger to human lives and or the local authorities prohibit the access to the places of interest and local religious procession or festivals, without prior notice.
18.3e collect all incremental airport taxes, fuel surcharges, airport security tax, port tax, service fee as specified by the airline or airport authorities, where applicable custom user fees, Nordic environment tax; imposed by relevant authorities without prior notice.
18.4 No tour guides, tour leaders or other employees, or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company.
18.5 All tour fares for the respective tour packages are correct at the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares.
(19) NO VARIATION OF CONDITIONS
These terms and conditions shall not be amended or waived except by written agreement between the Customer and the Company.
(20) COMPLAINTS AND CLAIMS
20.1 All correspondences are to be directed to Customer Service Section of Safe2Travel Pte Ltd at 10 Toh Guan Road, #08-01, Singapore 608838 or emailed to firstname.lastname@example.org. An acknowledgement will be sent by the Company to you within 48 hours and a formal response within five (5) working days. Any complaint and or claim shall be submitted in writing within two (2) weeks after the Company's services have been rendered. No responsibility is accepted for any complaint and or claim not made so.
(21) CONFIDENTIALITY OF INFORMATION
The Company will consider every transaction as confidential and will not disclose any personal information without your permission, unless required by law. The Company also reserves all rights to share information with our business partners for the sole purpose of completing the sales transaction as well as facilitating the delivery of services. [Refer to our Privacy Statement]